Modjay

1. Order Processing Time

• All orders are processed within 1–3 working days after confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Time

• Delivery usually takes 2–7 working days depending on your city and courier service.

• Remote areas may take extra time.

3. Shipping Charges

• Shipping charges (if any) will be shown at checkout.
  

4. Order Confirmation

• After placing an order, you will receive a confirmation message or call.

• Orders without confirmation may be cancelled automatically.

5. Cash on Delivery (COD)

• Cash on Delivery is available in all Pakistan.

• Please make sure someone is available at the delivery address to receive the parcel.

6. Delivery Delays

We try our best to deliver on time, but we are not responsible for delays caused by:

• Courier issues

• Weather conditions

• Incorrect address or contact details

• Public holidays or unexpected situations

7. Wrong or Incomplete Address

• If the address or phone number provided is incorrect, the order may be delayed or cancelled.

• Customers are responsible for providing accurate delivery information.

8. Damaged or Missing Items

• If you receive a damaged or incomplete order, contact us within 24 hours with proof (picture/video) so we can assist you.

9. Order Tracking

• Once your order is shipped, we may provide a tracking number (if available from courier).

10. Contact Us

If you have any questions related to shipping or delivery:
Email:modjay.shopify@gmial.com
WhatsApp/Phone: +92 (302) 566 6826

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers.

You have 7 days from the date of delivery to return your item. Items must be unused, unworn, and in their original packaging with all tags attached.

Return Conditions

To be eligible for a return, items must be:

• In original condition with tags attached
• Unused and unwashed
• In original packaging
• Accompanied by proof of purchase

How to Return

To initiate a return:

1. Contact our customer service team
2. Receive your return authorization
3. Pack your item securely
4. Ship to the provided address

Refund Processing

Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service.

Questions?

If you have any questions about our return policy, please contact us at modjay.shopify@gmailcom or call +92 (302) 566 6826 us at your convenience.