1. Order Processing Time
2. Shipping Time
3. Shipping Charges
4. Order Confirmation
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After placing an order, you will receive a confirmation message or call.
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Orders without confirmation may be cancelled automatically.
5. Cash on Delivery (COD)
6. Delivery Delays
We try our best to deliver on time, but we are not responsible for delays caused by:
7. Wrong or Incomplete Address
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If the address or phone number provided is incorrect, the order may be delayed or cancelled.
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Customers are responsible for providing accurate delivery information.
8. Damaged or Missing Items
9. Order Tracking
10. Contact Us
If you have any questions related to shipping or delivery:
Email:modjay.shopify@gmial.com
WhatsApp/Phone: +92 (302) 566 6826
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy for our customers.
You have 7 days from the date of delivery to return your item. Items must be unused, unworn, and in their original packaging with all tags attached.
Return Conditions
To be eligible for a return, items must be:
- In original condition with tags attached
- Unused and unwashed
- In original packaging
- Accompanied by proof of purchase
How to Return
To initiate a return:
- Contact our customer service team
- Receive your return authorization
- Pack your item securely
- Ship to the provided address
Refund Processing
Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service.
Questions?
If you have any questions about our return policy, please contact us at modjay.shopify@gmailcom or call +92 (302) 566 6826 us at your convenience.